Privacy Policy
Effective Date: 27th January 2026
Your privacy matters to us. Eltooro collects and uses personal information only to provide a safe, reliable, and smooth shopping experience. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our platform.
By using Eltooro, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal data.
What We Collect
Personal Information
When you create an account, place an order, or contact us, we collect:
- Name, email address, and phone number
- Delivery address and billing information
- Account credentials (username, password)
- Profile preferences and settings
Order and Payment Details
To process your orders, we collect:
- Order history and purchase details
- Payment information (processed securely by third-party providers; we do not store full credit card numbers)
- Shipping preferences and tracking information
- Return and refund history
Note: Payments are processed securely by third-party payment providers. Eltooro does not store your complete payment card information on our servers.
Website Usage Data
When you browse our website, we automatically collect:
- Cookies and similar tracking technologies
- Device information (type, operating system, browser)
- IP address and location data (general area only)
- Pages visited, time spent, and navigation patterns
- Referring website addresses
- Search queries and product views
How We Use Your Information
To Process and Deliver Your Orders
We use your personal information to process orders, arrange shipping, provide order confirmations, and handle returns or refunds. This includes sharing necessary information with shipping partners and payment processors to complete your transactions.
To Communicate with You About Purchases and Support
We send order confirmations, shipping updates, delivery notifications, and respond to your inquiries, requests, or support needs. We may also contact you about your account or transactions to ensure security and prevent fraud.
To Improve Our Website and Services
We analyze usage patterns, customer feedback, and website performance to enhance user experience, optimize our platform, develop new features, and improve product recommendations. This helps us provide you with a better shopping experience.
To Send Updates or Promotions (Only If You Consent)
With your explicit consent, we may send you marketing communications, promotional offers, newsletters, and product updates. You can opt-out of these communications at any time through your account settings or by clicking the unsubscribe link in our emails.
Other Uses
We may also use your information to comply with legal obligations, enforce our terms of service, protect our rights and security, prevent fraud, and respond to legal requests or court orders.
Data Protection
Security Measures
We protect your data using reasonable security measures including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through certified providers
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
Legal Compliance
We comply with the Ghana Data Protection Act, 2012 (Act 843) and applicable international data protection laws, including GDPR for European customers. We are committed to maintaining the highest standards of data protection and privacy.
We Do Not Sell Your Information
Eltooro does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information only with trusted service providers who assist us in operating our platform, conducting our business, or serving our customers, and only under strict confidentiality agreements.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Under applicable data protection laws, including the Ghana Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
Right to Object
You may object to certain processing of your personal information, including direct marketing.
Right to Data Portability
You may request transfer of your data to another service provider in a structured format.
Right to Withdraw Consent
You may withdraw consent for processing where consent is the legal basis.
To exercise these rights: Contact us at Eltoorosupport@gmail.com with your request. We will respond within a reasonable time frame and may require verification of your identity to protect your privacy.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and remember your preferences. Cookies are small text files stored on your device.
Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication).
Analytics Cookies: Help us understand how visitors use our website to improve performance.
Preference Cookies: Remember your settings and preferences for a personalized experience.
Marketing Cookies: Used to deliver relevant advertisements (only with your consent).
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Services
We may use third-party services that collect, monitor, and analyze information to help us operate and improve our platform. These services include:
- Payment processors for secure transaction processing
- Shipping and logistics partners for order fulfillment
- Analytics services to understand website usage
- Customer support platforms for assistance
- Email service providers for communications
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including countries outside Ghana. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.
Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: Eltoorosupport@gmail.com
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within a reasonable time frame and work with you to address any concerns.