Ship to Ghana
Eltooro

Returns & Refunds

Easy, hassle-free returns within 60 days of purchase

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return eligible items within 60 days of delivery for a full refund.

60-Day Window

Return items within 60 days of delivery

Free Returns

Prepaid shipping labels provided

Quick Refunds

Processed within 4-7 business days

How to Return an Item

1

Request Return

Log in and submit a return request from your orders page

2

Pack Items

Securely pack products in original packaging if possible

3

Ship Back

Use the prepaid label or drop off at designated location

4

Get Refund

Refund processed within 4-7 business days after receipt

Eligible for Return

  • Unopened supplements and vitamins
  • Sealed beauty products
  • Unused sports nutrition items
  • Unopened grocery products
  • Defective or damaged items
  • Incorrect items received

Not Eligible for Return

  • Opened or used products
  • Products past expiration date
  • Items without original packaging
  • Perishable goods (after delivery)
  • Gift cards
  • Clearance items marked final sale

Return FAQs

Need Help with a Return?

Our customer service team is here to help with any questions about returns or refunds.